Terms and Conditions

1. Identification

This website is owned and operated by ARVANTISLAB - CONSTRUÇÃO E INSTALAÇÕES, LDA, company registration number 519 605 845, with its registered office at Rua Hermano Neves, n.º 8, 3.º, Escritório 7, 1600-477 Lisboa, Portugal, providing the services described here under the “HidroLab” brand.

Contacts: geral@hidrolab.pt · +351 936 452 937.

These Terms and Conditions govern access to and use of the website hidrolab.pt and the provision of the plumbing services offered by HidroLab.

2. Purpose

HidroLab provides plumbing services, namely plumbing installations, leak detection and repair, unclogging, bathrooms and kitchens, water heating equipment, pipe replacement and maintenance, in the area of Lisbon, Cascais, Estoril and surrounding zones.

The information on this website is provided for informational purposes only and does not constitute a binding contractual offer.

3. Quotes and prices

• Requests made through the website do not constitute a confirmed booking, but a request for contact or a quote.
• Quotes are free and without obligation, valid for the period stated in them or, where none is stated, for 30 days.
• Any additional work not foreseen in the quote will be communicated and requires the client’s prior approval.

4. Bookings and cancellations

Bookings are confirmed by phone, WhatsApp or email. If you wish to change or cancel a booking, we kindly ask you to contact us as far in advance as possible.

5. Payments

The amount and payment terms are agreed in advance with the client and stated in the quote. Unless otherwise agreed, payment is due upon completion of the work.

6. Right of withdrawal

When the contract is concluded at a distance (for example through this website, by phone or by WhatsApp) or away from business premises (for example when the quote is accepted at the customer’s home), the consumer has the right to withdraw from it, without giving any reason, within 14 days of its conclusion, under Decree-Law no. 24/2014 of 14 February.

To exercise this right, simply notify us of your decision unequivocally, within the period, by email to geral@hidrolab.pt or by letter to the address in section 1. You may use the model withdrawal form provided by law, but it is not mandatory.

If you expressly request that work begins before the 14-day period ends and the service is fully performed, the right of withdrawal lapses. If you withdraw after the service has begun at your request but before it is completed, you owe an amount proportional to the work already carried out.

The right of withdrawal does not apply to urgent repairs or maintenance carried out at your home at your express request, nor to materials made or adapted to your specifications.

7. Warranty

The work carried out is covered by the warranties legally applicable under consumer law. The warranty does not cover defects resulting from misuse, third-party interventions or normal wear of materials.

8. Liability

HidroLab undertakes to carry out the services with professional diligence and care. We are not liable for damage resulting from defective pre-existing installations, incorrect information provided by the client, or causes beyond our control.

The content of this website is provided “as is”, and HidroLab does not guarantee the complete absence of errors or access interruptions.

9. Intellectual property

All content on this website, including text, images, trademarks and logos, is the property of HidroLab or used under licence, and is protected by applicable law. Its reproduction without prior authorisation is prohibited.

10. Data protection

The processing of personal data collected through this website is governed by our Privacy Policy, in accordance with the General Data Protection Regulation (GDPR).

11. Dispute resolution

In the event of a consumer dispute, the consumer may turn to the competent Alternative Dispute Resolution (ADR) entities, under Law no. 144/2015 of 8 September, namely:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), www.centroarbitragemlisboa.pt;
• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC), www.cniacc.pt.

The full list of authorised ADR entities is available on the Consumer Portal at www.consumidor.gov.pt. In low-value consumer disputes, arbitration is binding on the provider when the consumer so chooses.

The consumer may also file a complaint through the electronic Complaints Book at www.livroreclamacoes.pt.

12. Governing law and jurisdiction

These Terms and Conditions are governed by Portuguese law.

In contracts with consumers, the courts of the consumer’s place of residence have jurisdiction, as provided by law, without prejudice to the alternative dispute resolution means listed in section 11. In all other cases, the courts of the district of Lisbon have jurisdiction.

13. Changes

HidroLab reserves the right to change these Terms and Conditions at any time. The version in force is the one published on this website at the date of use.